Shipping policy
Processing Time All orders are processed within 1–3 business days (excluding weekends and public holidays). During peak periods or sales, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.
Domestic Shipping (United Kingdom)
- Standard Shipping (3–5 business days) — Free on orders over £50; £3.99 below
- Express Shipping (1–2 business days) — £6.99
International Shipping We ship worldwide. Delivery times and rates vary by destination:
- Europe: 5–10 business days
- USA & Canada: 7–14 business days
- Rest of World: 10–21 business days
International shipping rates are calculated at checkout based on weight and destination.
Customs & Import Duties International orders may be subject to customs duties and taxes upon arrival in the destination country. These charges are the responsibility of the customer. NovaNest Hub is not liable for any delays caused by customs.
Order Tracking Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll investigate promptly.
Incorrect Address Please ensure your shipping address is correct at checkout. NovaNest Hub is not responsible for orders delivered to an incorrect address provided by the customer.